EFINITI Services -- Category A
Managed Services.
IT from a single source.
Complete IT support for SMEs, essentially your extended IT department. Fixed monthly fee, no surprises. The 0% churn rate speaks for itself.
Scope of Services
What is included.
Helpdesk & Support
End-user and helpdesk support via remote access and phone. No waiting queues, no ticketing black holes.
Patch & Monitoring
Monitoring, maintenance and patch management for servers, clients and networks. Proactive, not reactive.
Microsoft 365
Administration, collaboration tools, cloud storage and backup. Fully managed within the service contract.
Security
Antivirus, EDR, firewalls, MFA, awareness training. As a SOPHOS partner, we rely on proven enterprise technology.
Compliance
Compliance monitoring, reporting and documentation. NIS2-compliant and audit-ready without an in-house security team.
Service Levels
Three tiers. Clear pricing.
Core
ab 49 €
/ Einheit / Monat
- →Remote support & helpdesk
- →Patch & update management
- →Monitoring & alerting
- →Basic documentation
Recommended
Plus
ab 89 €
/ Einheit / Monat
- →Everything in Core
- →Microsoft 365 administration
- →Security management (EDR, MFA)
- →Backup monitoring
- →Priority support
Premium
ab 129 €
/ Einheit / Monat
- →Everything in Plus
- →Zero-trust network access
- →Compliance & reporting
- →Dedicated account manager
- →SLA guarantee
Billing per user, device or location depending on environment. Custom quotes available at any time.